01. Parcel Opening Video Policy

Customers must record a complete, clear, and uninterrupted unboxing video starting before the parcel is opened.

The video must clearly show:

• The sealed parcel from all sides.
• The shipping label and parcel details.
• The entire parcel opening process.
• The condition of the watch and accessories.

Claims involving missing items, incorrect products, or delivery damage must be supported by a valid unboxing video. Claims without sufficient evidence may be declined, subject to applicable consumer rights.

02. 7-Day No Questions Asked Return Policy

We offer a 7-Day No Questions Asked Return Policy starting from the date of delivery.

To qualify for a standard return:

• The watch must be unused and undamaged.
• No scratches, dents, cracks, or signs of wear.
• No unauthorized alterations or modifications.
• Original packaging and tags must be included.
• All accessories and documentation must be returned.

Returns that do not meet these conditions may be rejected following inspection, without limiting applicable rights relating to defective or incorrectly supplied products.

03. Return Shipping Charges

All standard return shipping charges are the customer's responsibility.

Customers must securely package the watch and arrange shipment through a reliable courier service. Standard return shipping charges are non-refundable.

If a return is rejected after inspection, the customer will also be responsible for the cost of shipping the product back.

04. Return Inspection & Approval

All returned watches undergo a mandatory quality inspection upon receipt.

Our Quality Assurance Team will verify the watch's condition, original packaging, accessories, and order details.

Returns that meet our policy requirements will be approved. If a return is rejected, the customer will be informed of the reason and may contact our support team to request a review.

05. Refund Processing & Payment Methods

Refunds will be issued through the following methods:

• Bank Transfer: Directly to the customer's provided bank account.
• JazzCash / Easypaisa: To the customer's verified mobile wallet account.
• Debit / Credit Card: To the original payment method, where supported.
• Cash on Delivery (COD): Through bank transfer, JazzCash, or Easypaisa.

Additional processing time may apply depending on the bank or payment provider.

06. Shipping & Delivery Policy

All orders are carefully inspected and securely packaged before dispatch.

We use reliable courier services to ensure safe delivery.

Shipping charges and estimated delivery times depend on the customer's location, product availability, and courier service.

Tracking details will be shared where available. Delivery delays caused by courier operations or unforeseen circumstances may occur.

07. One-Year Watch Machine Warranty

The warranty covers manufacturing defects and functional faults in the internal watch movement under normal usage.

The warranty does not cover:

• Accidental or physical damage.
• Scratches, dents, or broken glass.
• Straps and batteries.
• Normal wear and tear.
• Water damage beyond the watch's stated water-resistance rating.
• Misuse or unauthorized repairs.

All warranty claims are subject to technical inspection and verification. Applicable statutory rights remain unaffected.

08. Customer Support & Policy Compliance

For returns, refunds, shipping concerns, or warranty claims, customers may contact our official customer support team.

All claims will be reviewed fairly in accordance with our published policies and applicable consumer protection laws.